Before COVID-19 came along, I was used to travelling more than 42 weeks a year. In the last six months, I haven’t travelled further than my local grocery store. Yet, at the same time, I have had a ringside seat to a global crisis that is altering the course of an entire generation, with businesses in every sector, in every country, significantly impacted.
The pandemic has forced many enterprises to re-think how they measure their success and performance. Pre-COVID-19, most businesses focused largely on managing profitability and growth. What this crisis has revealed is the importance of adaptability, resilience and sustainability in its broadest sense.
As businesses adapt to the market dynamics of what many are calling the ‘new normal,’ it is time for them to consider their future in an emerging world beyond what we already know today: a future that is going to be our ‘next normal.’
We are all familiar with the huge challenges related to climate change. As per the United Nations, we have entered the “decade of action.” A window of eight to 10 years where as individuals and organisations we can still make the necessary changes to mitigate the worst effects of climate change. Sustainability, however, goes beyond environmental issues. It also has to do with promoting healthy and safe places to live, reducing inequality and ensuring accessible education for all, as embodied in the UN Sustainable Development Goals.
For many businesses right now, this expanded concept of sustainability has taken on a larger meaning. Even before the pandemic, businesses were being challenged to measure sustainability and business success more holistically, in a way that connects the classic triple bottom line elements of economic, social and environmental impacts.
Right now, the conversations I am having with many business leaders in our region focus on how enterprises will navigate uncertainty while building resilience and creating truly sustainable models that are fit for a post-pandemic economy – the ‘next normal.’ If COVID-19 has done anything, it has not only significantly accelerated many companies’ goal of becoming truly sustainable, it has also led them to understand their ‘sustainability advantage.’ And it will undoubtedly be sustainable businesses that attract funding, trade and consumer attention in the future.
How do organisations realise their sustainability advantage? I have long believed in – and evangelised about – the business-critical role of technology in helping organisations achieve their goals and create lasting value. And the only way to achieve that is by streamlining business processes with emerging technologies to create an integrated, data-driven management and operational platform. Businesses that achieve this become truly intelligent enterprises.
During the darkest moments of the numerous COVID-19 lockdowns across the world, we saw automotive manufacturers start making ventilators, wineries producing high-quality hand sanitiser and thread manufacturers turn their hands to personal protective equipment. It certainly wasn’t their core business. But they understood it was in line with their brand purpose, what their customers expected and how they could take action to help those in need. They were able to reconfigure themselves to adapt to market conditions and explore new business models, to scale up or down, and remain focused on their customers and employees.
In the midst of the pandemic, we saw the United Arab Emirates-based agribusiness, Al Dahra, centralise its procurement functions to secure supply and faster delivery, and locate new suppliers to meet increased demand. Faced with huge project delays, Italian industrial engineering leader, De Nora, pivoted to a remote delivery model to ensure a successful water treatment systems implementation in the United States. The Morocco Ministry of Health set up an SAP Digital Boardroom in just two weeks to provide real-time COVID-19 monitoring and tracking.
These businesses didn’t get lucky or happen to be in the right place at the right time. They were able to make decisions based on real-time, contextual data from their operations, and combine that with customer and employee demands and experiences to deliver great business outcomes. If anything, they are now better businesses than before the pandemic struck.
What this pandemic has shown us is that intelligent enterprises are, by definition, sustainable and resilient. This resilience allows them to address challenges holistically, while continuing to make a positive impact in their communities and the world in general. Even by the United Nations Development Programme expanded definition of sustainability, intelligent enterprises have the unique ability to become sustainable organisations because they are able to make quick, data-driven decisions along the entire value and supply chain.
Realising true sustainability in a post-pandemic world is all about knowing where the customers and stakeholders are, what they need right now, and how you can best serve them with appropriate products and services. It’s knowing where the raw materials are and being able to pivot to new sources of supply when one closes off. It’s about building sustainable talent pools for staffing in the face of rolling lockdowns and taking a new approach to travel as the travel bans start lifting.
Most of all, it’s about using technology to build resilience, innovate, and thrive. So when the next crisis comes along, your business will not only be better prepared to weather the storm, but identify and capitalise on moments of opportunity. Now that’s a ‘next normal’ we can all get behind.
Muruzabal is SAP President for Southern Europe, Middle East and Africa.
