DHL Global Forwarding has added new features and greater functionality to its digital platform, myDHLi, to further expand its global availability which now covers over 62 countries.
The logistic company stated this on Tuesday, adding that its online bookings and sales rose by 56 per cent year-on-year in the first quarter of this year.
“The expansion comes along with improvements to existing functionalities. For example, the integration of a ‘save and edit’ option and new services, such as myDHLi Reports, to increase shipment transparency,” the logistic company said.
Commenting on the development, the Chief Executive Officer of Global Forwarding, Freight, Tim Scharwath, said, “By the end of 2020 we had 1,000 customers on the platform. Now, just four months later, we have reached a new high with 3,000 customers spread across 62 countries using myDHLi as of today.
“In light of this successful launch to market, we will continue to expand the platform by adding more languages over time.”
The CEO of DHL Freight, Uwe Brinks, also said, “In light of demand and feedback of the myDHLi users, we have decided to make myDHLi also available to our road freight customers, so they can benefit from its features and services already available to our air and ocean freight customers.”
According to DHL, its booking functionality offers improved usability based on user behaviour analysis and modern design principles.
It explained, “Customers can save at any point and resume later during offer validity. This means that, should key details not yet be available at the beginning of the booking process, it is easy to pick back up at a later point to complete. As well as improving usability, the platform offers with myDHLi Reports a new feature that provides full visibility of past and current shipment data for further detailed analysis.”
The myDHLi could satisfy even more customers in the future, making it the one-stop platform for all its customers, DHL added.
