As part of efforts at easing the housing bottlenecks in the country, the Founder/CEO of Digital Landlord Nigeria Limited, Keji Giwa, has stated that his firm applies artificial intelligence to drive rentals of its short-let apartments.
Giwa indicated that having invested heavily in improving customer experience on all its short-let homes digital platforms, that they are taking advantage of AI chatbots to automate responses as well as creating a virtual agent to take bookings and deal with customer service issues 24-7.
“This will maintain an instant response time and a 100 per cent response rate without the need for a human agent, except for escalating second or third line sales or customer service issues, while at the same time making room for a personalised and fully customised native IOS and Android app by year end 2022,” he said.
Giwa recalled that in 2020, investors in his firm, through digital landlords’ scheme, received a 17 per cent short-let rental net income on all properties.
“Compare this to local rental income rates of around three to four per cent in Nigeria; that is a whopping 425 per cent – 566 per cent difference in margins,” he said.
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