Genesys, a global leader in cloud customer experience and contact centre solutions, has announced the industry’s “first native” multicloud architecture.
With new levels of flexibility, agility and choice, Genesys said it was now simpler for organisations to build a rich multivendor ecosystem and tailor their infrastructure, deployment and management models to fit their business.
According to a statement by Genesys, the “first native” multicloud architecture gives enterprises the resiliency, portability and scalability they need to “future proof” their contact centres.
The firm added, “Genesys Engage customers can now more easily adopt cloud-delivered innovations, resulting in more personalised service that drives customer engagement and loyalty.
“In addition, organisations can benefit from the ability to transition to the cloud while preserving existing technology investments and complying with rigorous data and security requirements.”
The newly containerised architecture of Genesys Engage built using open standards, the firm disclosed would enable customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud™ or third-party providers.
For example, it stated that Fiat Chrysler Automobiles benefitted from a single platform to support a diverse set of applications, cloud deployment models and vendors across their global enterprise.
In addition, Genesys said its multicloud architecture “makes it possible” for organisations to run Genesys Engage in the private cloud of their choice, including leading Infrastructure-as-a-Service providers, Amazon Web Services, Google Cloud and Microsoft Azure.
