The Chief Sales and Distribution Officer of MTN Nigeria, Adekunle Adebiyi, has explained why the telecommunications company introduced the Auto Top-Up for its customers.
In a statement made available to Financial Street on Wednesday, he explained, “We are committed to providing a superior experience for our customers by addressing their pain points, meeting their needs and creating value.
“We understand that getting disconnected due to insufficient airtime or data is inconvenient and can be embarrassing; so we introduced MTN Auto Top-Up, which eliminates the issue.”
According to the telecoms operator, the service is a solution designed to help customers manage their airtime and data availability needs “more seamlessly” by setting a time or threshold for automatic airtime and data recharges.
Adebiyi explained that the Auto Top-Up solution gives MTN’s customers complete control to easily manage their airtime with a simple and secure single sign-on and set-up process.
He said, “It is accessible via MTN Web, Unstructured Supplementary Service Data and MyMTN App, enabling new and existing subscribers activate Auto Top-Up, manage threshold and payment preferences, review transaction logs, add beneficiaries and cancel Auto Top-Up whenever they wish.”
Once a customer has input their top-up preferences, Auto Top-Up monitors their balance and, using payment details provided, ensures that top-ups recur automatically according to selected criteria, he disclosed.
“With the introduction of the Auto Top-Up, we are confident that our customers will have a seamless and distinctive digital experience with new levels of simplicity, and convenience when it comes to recharging their lines,” Adebiyi added.
To manage their airtime and data availability needs, MTN urged subscribers to activate the auto top up and experience easy automatic recharge via https://mtnautotopup.mtnonline.com/
