Zenith Bank introduces voice banking service

One of Nigeria’s leading financial institutions, Zenith Bank, has confirmed the introduction of a new banking solution, an automated voice banking service.

The Interactive Voice Response solution enables customers to carry out simple banking transactions simply by dialling a dedicated phone line through their registered numbers and following the prompts.

A statement by the bank explained that all the customers needed to do was to dial +234 (1) 2787000 from a phone number linked to their accounts and follow the prompts. They can perform simple transactions including DStv/GOtv bills, requesting or blocking of cards, requesting account statement via email, viewing the last five transactions, transferring funds, buying airtime, among other services.

The bank also stated that by this new solution, it had once again shown itself as a distinguished financial services provider through superior and quality service, unique customer experience and healthy financial indices.

“The bank remains a clear leader in the digital space with several firsts in the deployment of innovative products, solutions and alternative channels that ensure convenience, speed and safety of transactions,” the statement read in part.

Speaking on the launch of the product, the Group Managing Director/ Chief Executive Officer, Ebenezer Onyeagwu, said, “Zenith automated voice banking service is designed to ensure a truly amazing experience that will offer convenience for our teeming customers.”

He admitted that “the self-service solution offers quick response to customers, and a secure multi-layered authentication mechanism to protect customers.”

Onyeagwu urged customers of the bank to take advantage of the unique solution in these times where physical interface with the bank has been adversely impacted due to the lockdown in parts of the country as a result of the coronavirus pandemic.

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