Ibadan Electricity Distribution Company has added Bills on Demand to its electronic billing platform to enable customers demand their bills via Short Message Service.
The e-billing scheme is in continuation of IBEDC’s desire to leverage innovation and technology to improve customer experience. It is designed to deliver bills on request directly to the customer, thereby eradicating challenges such as misplaced bills or delayed delivery and other issues ,associated with distribution of physical bills.
Announcing the service, the Chief Operating Officer, John Ayodele, explained that BoD would take care of far-flung customers and those on the fast lane of businesses, who might be too busy to monitor physical bills.
Ayodele said, “What we have done with BOD is to create a dedicated telephone number through which post-paid customers can pay the normal SMS rates to get their bills within seconds.”
The COO also disclosed that the IBEDC PayVending Mobile App had been upgraded to provide customers with information on their Service Bands and Tariff Rates with respect to the new Service-Based Tariff.
The upgrade, he said, has also created the opportunity for customers to be able check their last six vending or payments history, for a quicker turnaround time on bill-related complaints.
“As a service-oriented organisation, we understand that a critical element for successful product development is customer convenience and flexibility. This is what we intend to achieve by providing our customers with these value-added services, and we believe that our customers appreciate services that offer convenience, eliminate hitches and also fit their lifestyle,” he said.
He pointed out that IBEDC PayVending App was available on Android Playstore and would soon be available on IOS and other Operating Systems.
Customers can get more information by visiting the company’s website, Customer Care Unit or the nearest IBEDC service centre.
